Shipping policy

Doune Basket Shipping Policy

Effective Date: 07272026

Doune Basket proudly ships luxury gift baskets throughout the United States.

Processing Time

Most orders require 3–5 business days for preparation.

Custom baskets may require 5–10 business days, depending on complexity.

During holiday seasons, processing times may increase.

Shipping Methods

We ship using trusted carriers including:

  • UPS
  • FedEx
  • USPS

Carrier selection depends on destination and package requirements.

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Destination
  • Basket size
  • Shipping speed

Signature Delivery

Because many of our baskets contain luxury merchandise, a signature may be required upon delivery.

Delivery Dates

While we strive to meet requested delivery dates, they cannot be guaranteed due to carrier delays, weather, holidays, or other circumstances outside our control.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply if packages are returned due to incorrect addresses.

Damaged Shipments

If your order arrives damaged:

  1. Photograph the package before opening.
  2. Photograph all damaged contents.
  3. Contact us within immediately of delivery.

We will investigate promptly and work toward an appropriate resolution, which may include replacement, repair, store credit, or a refund.

Lost Packages

If tracking indicates delivery but the package cannot be located, customers should first contact the shipping carrier. Our team will also assist by initiating a carrier investigation when appropriate.